Privacy Policy

Tradie Pass Pty Ltd (ABN 18 647 453 129) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our Tradie Pass Platform www.tradiepass.com.au and the Tradie Pass Mobile Application (Services) or when otherwise interacting with you.

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the New Zealand Privacy Act 2020 and the Information Privacy Principles. In addition to the Australian laws, individuals located in the European Union or European Economic Area (EU) may also have rights under the General Data Protection Regulation 2016/679 and individuals located in the United Kingdom (UK) may have rights under the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR). Appendix 1 outlines the details of the additional rights of individuals located in the EU and UK as well as information on how we process the personal information of individuals located in the EU and UK.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

Identity Data including first name, middle name, last name, maiden name, title, date of birth, gender, job title, photographic identification, marital status, title and images of you.

Facebook Permissions: The Services may by default access your Facebook basic account information when you log in to your account directly through Facebook, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Data from Social Networks: User information from other social networking sites, such as Apple or Google, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you log in to your account through such social networks.

Your Documents: Our Services are designed as a simple, eco-friendly, and personalised way for you to store your files, documents, tickets, licenses, certificates, cards, passes, photos, and so on (“Your Documents”), share Your Documents with others, get direct access to training providers in your area when Your Documents is expiring, and get compliant entry into construction sites once verified. To make that possible, we store, process, and transmit Your Documents as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Documents with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity.

Contact Data including billing address, delivery address, email address and telephone numbers.

Financial Data including bank account and payment card details (through our third party payment processor, Stripe).

Background Verification Data including your passport number, driver licence number, photographic identification or other details requested as part of our verification process to comply with our due diligence obligations, anti-money laundering laws and related ongoing monitoring commitments.

Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.

Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Profile Data including your username and password for our Services, support requests you have made.

Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events.

Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The types of sensitive information we collect include:

where you are a tradesperson using the Tradie Pass Platform:

results of criminal records checks; and

your professional registrations and associations (where applicable).

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which you directly provide to us, including when you register for an account for the Tradie Pass Application, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.

Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries or when using the Tradie Pass Application.

From third parties: We collect personal information from third parties, such as from your employer (or the companies that use the Tradie Pass platform) where they enrol you in our program / details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.

Why we collect, hold, use and disclose personal information

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

Purpose of use / disclosure

Type of Personal Information

To enable you to access and use our software, including to provide you with a login.

· Identity Data

· Contact Data

To provide, update, maintain and protect our Services to you, including hosting your files, backing them up, and sharing them when you ask us to. We also analyse how you use the Services to help you prioritize your content and stay on top of your most important work.

· Identity Data

· Contact Data

Where you are a tradesperson using the Tradie Pass Platform, to verify the currency and validity of your licences, tickets and other documents that allow you to provide your trades services.

· Identity Data

· Contact Data

· Background Verification Data

· Your Documents

To contact and communicate with you about our Services including in response to any troubleshooting or support requests you lodge with us or other enquiries you make with us.

· Identity Data

· Contact Data

· Profile Data

To contact and communicate with you about any enquiries you make with us via our website.

· Identity Data

· Contact Data

For internal record keeping, administrative, invoicing and billing and emergency contact purposes.

· Identity Data

· Contact Data

· Financial Data

· Transaction Data

For analytics including profiling on our website, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.

· Profile Data

· Technical and usage Data

For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.

· Identity Data

· Contact Data

· Technical and usage Data

· Profile Data

· Marketing and communications Data

To run promotions, competitions and/or offer additional benefits to you.

· Identity Data

· Contact Data

· Profile Data

· Interaction Data

· Marketing and communications Data

To comply with our legal obligations or if otherwise required or authorised by law.

Connecting your account with other third-party services via APIs.

· Identity Data

· Contact Data

· Profile Data

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

· any purposes you consent to;

· the primary purpose for which it is collected, i.e. for the purpose of automated biometric verification or biometric identification;

· secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you;

· to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and

· if otherwise required or authorised by law.

· Sensitive Information

Our disclosures of personal information to third parties

Personal information: We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information (excluding sensitive information) to:

· our employees, contractors and/or related entities;

· the companies that use Tradie Pass platform;

· IT service providers, data storage, web-hosting and server providers such as for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we will remain responsible for their handling of your information as per our instructions;

· professional legal advisors, bankers, auditors, our insurers and insurance brokers;

· payment systems operators such as Stripe;

· our existing or potential agents or business partners;

· sponsors or promoters of any promotions or competition we run;

· anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

· courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

· courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and

· third parties to collect and process data, such as Google, Facebook and Apple; and

· any other third parties as required or permitted by law, such as where we receive a subpoena.

Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to:

· our employees, contractors and/or related entities;

· the companies that use Tradie Pass platform (only if you have been linked with those companies on their project);

· IT service providers, data storage, web-hosting and server providers;

· professional advisors;

· if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;

· courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

· third parties to collect and process data, such as analytics providers and cookies;

· any other third parties as required or permitted by law, such as where we receive a subpoena.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: How to contact us about your rights or to make a complaint and what happens next

Step 1: Contact our privacy officer

· Email: support@tradiepass.com.au

· Phone: 1300 077 032

· Post: 48 Boulder Road Malaga 6090

What to include:

Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

Step 2: Our response

We will:

· Verify your identity before processing your request

· Investigate thoroughly (for complaints) or process your request (for rights)

· Respond to you in writing within reasonable timeframes and as required by law

· Explain what actions we will take and keep you updated on progress

· Not charge you for making a request (except for reasonable access fees if applicable)

· Help you understand and exercise your rights

Step 3: If you’re not satisfied (complaints only)

If you’re not satisfied with our response to your complaint, you can:

· Ask for a review by our senior management, or

· Contact external bodies:

· Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au)

· New Zealand residents: Office of the New Zealand Privacy Commissioner

· UK residents: Information Commissioner’s Office (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, helpline number: 0303 123 1113, website: https://www.ico.org.uk/make-a-complaint)

You don’t have to contact us first before going to the ICO, but we’d appreciate the opportunity to try to resolve your concerns directly with you.

This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We handle and hold your personal information while you have an account with us, and for a reasonable period of time afterward. The specific retention periods for storing your personal information depend on the nature of our Services and how you interact with them. Our platform is designed for ongoing compliance management where documents and credentials have extended validity periods and ongoing legal significance. Your usage patterns, the types of documents you store, and your engagement with compliance-related features all impact how long we reasonably need to retain your information to provide effective service.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Australian Residents

We store personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:

· When our service providers are located overseas

· When we work with overseas business partners

· When using cloud-based services or data storage solutions

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.

New Zealand Residents

Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of New Zealand, which may not have an equivalent level of data protection laws as those in New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with Information Privacy Principle 12 and only disclose the information if:

· you have authorised the disclosure after we expressly informed you that the overseas recipient may not be required to protect the personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020;

· we believe the overseas recipient is subject to the Privacy Act 2020;

· we believe that the overseas recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the Privacy Act 2020;

· we believe that the overseas recipient is a participant in a prescribed binding scheme;

· we believe that the overseas recipient is subject to privacy laws in a prescribed country; or

· we otherwise believe that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020 (for example pursuant to a data transfer agreement entered into between us and the overseas recipient).

Cookies and Analytics

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Google Analytics: We have enabled Google Analytics Advertising Features including [Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.]. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta’s settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta’s Privacy Policy here.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Personal information from social network accounts

If you connect your account with us to a social network account, such as Apple, Facebook or Google, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network.

The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.

We use the personal information we receive from the social network to create a profile for you on our Tradie Pass Platform and the Tradie Pass Mobile Application.

If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission.

Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.

Use of Twilio’s and AWS Amazon’s API Services (this section applies to personal information accessed through Twilio’s API Services)

We use Twilio’s and AWS Amazon’s Application Programming Interface (API) Service for cloud based storage to enable you to use the Services.

We limit our use of the personal information that we collect to providing or improving our Services. We do not use the personal information for any other purposes.

We only transfer the personal information to others if it is necessary to provide or improve our Services or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest based advertising.

We don’t allow humans to read the personal information unless

· we have first received your consent to view specific messages, files or other data;

· it is necessary for security purposes (such as investigating a bug or abuse);

· our use is limited to internal operations and the personal information (including derivations) have been aggregated and anonymised.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with Twilio’s and AWS Amazon’s APIs.

Children

The Services are not designed for use by anyone under the age of 13 (“Child“), though we realize we may have a Child attempt to use, store, or share information or data, files, documents, etc. through the Services. We do not verify the age of our users, nor do we have any liability for verifying a user’s age. If you are a Child, please seek the permission of a parent or guardian before using the Services. If you are a parent or guardian and believe your Child is using or having access to the Services, please contact us to remove your Child’s account. We reserve the right to ask you for verification of your relationship with the Child before we honour such a request. If we discover that a Child has created account on the Services, we will immediately delete the account as soon as we discover it. We will not use the information for any purpose, and we will not disclose the information to third parties. However, as a parent/guardian of such a Child, you understand that you are legally liable for any transactions created by the Child.

Use of Artificial Intelligence (AI)

Overview: We may use artificial intelligence and machine learning technologies, including AI Technologies provided by third parties (AI Technologies) in our business operations and the provision of our Services. We will only use AI Technologies when legally permitted and necessary for our business operations.

How we use AI Technologies: We may use AI Technologies for the following purposes:

● to conduct analysis and processing;

● to generate and modify content and coding;

● to improve and optimise our services and operations;

● to automate certain processes and communications, such as routine tasks;

● to personalise your experience with our services;

● for quality assurance purposes; and

● to assist with customer support and queries.

Data Protection and Security: Where we use service providers who provide AI Technologies to us, we will take reasonable steps to ensure that such service providers handle your personal information according to privacy law, including by ensuring that we have contracts in place requiring the service provider to protect personal information.

We will not input your personal information into any platform provided by an AI Technology service provider which then trains its model based on that information.

Your Rights and our Commitments: We will treat information generated or inferred by the AI Technologies about individuals as personal information and you maintain all rights over your personal information as outlined in this Privacy Policy, regardless of whether AI Technologies are used in processing. When using AI Technologies with your personal information:

● Transparency and control: we will inform you when AI Technologies are being used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI-generated outputs and we will take reasonable steps to maintain human oversight and review of significant AI-generated decisions. Our staff are trained to understand the limitations of AI systems and verify outputs before they are relied upon; and

● Security: we implement appropriate technical and organisational measures to ensure that our use of AI Technologies maintains the security and integrity of your personal information. This includes regular testing and monitoring of AI outputs for accuracy and reliability; and

● Risk mitigation: we regularly assess and document the risks associated with our use of AI Technologies in processing personal information and implement appropriate mitigation measures. This includes ongoing monitoring of AI Technologies and regular reviews of their performance and impact.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Tradie Pass Data Protection Officer at:

Tradie Pass Pty Ltd (ABN 18647453129)

DPO: Tradie Pass Data Protection Officer

Email: info@tradiepass.com.au

Last update: 13/05/2026

APPENDIX 1: ADDITIONAL RIGHTS AND INFORMATION FOR INDIVIDUALS LOCATED IN THE EU OR UK

Under the GDPR individuals located in the EU and the UK have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix 1 sets out the additional rights we give to individuals located in the EU and UK, as well as information on how we process the personal information of individuals located in the EU and UK. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.

What personal information is relevant?

This Appendix applies to the personal information set out in the Privacy Policy above. This includes any Sensitive Information also listed in the Privacy Policy above which is known as ‘special categories of data’ under the GDPR.

Purposes and legal bases for processing

We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose of use / disclosure

Type of Data

Legal Basis for processing

To enable you to access and use our software, including to provide you with a login.

· Identity Data

· Contact Data

· Performance of a contract with you

To provide, update, maintain and protect our Services to you, including hosting your files, backing them up, and sharing them when you ask us to. We also analyse how you use the Services to help you prioritize your content and stay on top of your most important work.

· Identity Data

· Contact Data

· Performance of a contract with you

· To comply with a legal obligation

Where you are a tradesperson using the Tradie Pass Platform, to verify the currency and validity of your licences, tickets and other documents that allow you to provide your trades services.

· Identity Data

· Contact Data

· Background Verification Data

· Your Documents

· Performance of a contract with you

· To comply with a legal obligation

· Public interest

· Legitimate interests: ensuring we do not deal with proceeds of criminal activities or assist in any other unlawful or fraudulent activities

To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.

· Identity Data

· Contact Data

· Profile Data

· Performance of a contract with you

To contact and communicate with you about any enquiries you make with us via our website.

· Identity Data

· Contact Data

· Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions

For internal record keeping, administrative, invoicing and billing purposes.

· Identity Data

· Contact Data

· Financial Data

· Transaction Data

· Performance of a contract with you

· To comply with a legal obligation

· Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms of business and any other administrative points

For analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms.

· Profile Data

· Technical and Usage Data

· Legitimate interests: to keep our website updated and relevant, to develop our business, improve our business and to inform our marketing strategy

For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.

· Identity Data

· Contact Data

· Technical and Usage Data

· Profile Data

· Marketing and Communications Data

· Legitimate interests: to develop and grow our business

To run promotions, competitions and/or offer additional benefits to you.

· Identity Data

· Contact Data

· Profile Data

· Interaction Data

· Marketing and Communications Data

· Legitimate interests: to facilitate engagement with our business and grow our business

If you have applied for employment with us, to consider your employment application.

· Identity Data

· Contact Data

· Professional Data

· Legitimate interests: to consider your employment application

To comply with our legal obligations or if otherwise required or authorised by law.

· To comply with a legal obligation

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer doing business with us. Further information about your rights is available below.

Data Transfers

The privacy protections available in the countries to which we send data for the purposes listed above may be less comprehensive than what is offered in the country in which you initially provided the information. Where we transfer your personal information outside of the country where you are based, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal information in accordance with this Privacy Policy and Appendix 1. This includes:

only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; or

including standard contractual clauses in our agreements with third parties that are overseas.

Data retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Extra rights for EU and UK individuals

You may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.

If you are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority, so please contact us in the first instance using the details set out above in our Privacy Policy.

Privacy Collection can be found here: https://cms.tradiepass.com.au/support/privacy-collection

For any questions or notices, please contact us at: info@tradiepass.com.au