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Privacy Policy

TRADIE PASS PTY LTD – PRIVACY POLICY

Tradie Pass Pty Ltd (ABN 18 647 453 129) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our Tradie Pass Platform www.www.tradiepass.com.au and the Tradie Pass Mobile Application (Services) or when otherwise interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including first name, middle name, last name, maiden name, title, date of birth, gender, job title, photographic identification, marital status, title and images of you.
  • Facebook Permissions: The Services may by default access your Facebook basic account information when you log in to your account directly through Facebook, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.
  • Data from Social Networks: User information from other social networking sites, such as Apple or Google, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you log in to your account through such social networks.
  • Your Documents: Our Services are designed as a simple, eco-friendly, and personalised way for you to store your files, documents, tickets, licenses, certificates, cards, passes, photos, and so on (“Your Documents”), share Your Documents with others, get direct access to training providers in your area when Your Documents is expiring, and get compliant entry into construction sites once verified. To make that possible, we store, process, and transmit Your Documents as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Documents with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity.
  • Contact Data including billing address, delivery address, email address and telephone numbers.
  • Financial Data including bank account and payment card details (through our third party payment processor, Stripe).
  • Background Verification Data including your passport number, driver licence number, photographic identification or other details requested as part of our verification process to comply with our due diligence obligations, anti-money laundering laws and related ongoing monitoring commitments.
  • Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
  • Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
  • Profile Data including your username and password for our Services, support requests you have made.
  • Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events.
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. In the course of providing our Services, we may collect, or come across such sensitive information in different situations, including where you sign in to use the Services. The types of special information we collect include biometric information that is to be used for the purpose of automated biometric verification or biometric identification.

How we collect personal information

We collect personal information in a variety of ways, including:

  • Directly: We collect personal information which you directly provide to us, including when you register for an account for the Tradie Pass Application, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.
  • Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries or when using the Tradie Pass Application.
  • From third parties: We collect personal information from third parties, such as from your employer where they enrol you in our program / details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.

Why we collect, hold, use and disclose personal information

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

 

Purpose of use / disclosure

Type of Personal Information

To enable you to access and use our software, including to provide you with a login.

·   Identity Data

·   Contact Data

To provide, update, maintain and protect our Services to you, including hosting your files, backing them up, and sharing them when you ask us to. We also analyse how you use the Services to help you prioritize your content and stay on top of your most important work.

·   Identity Data

·   Contact Data

To contact and communicate with you about our Services including in response to any troubleshooting or support requests you lodge with us or other enquiries you make with us.

·   Identity Data

·   Contact Data

·   Profile Data

To contact and communicate with you about any enquiries you make with us via our website.

·   Identity Data

·   Contact Data

For internal record keeping, administrative, invoicing and billing and emergency contact purposes.

·   Identity Data

·   Contact Data

·   Financial Data

·   Transaction Data

For analytics including profiling on our website, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.

·   Profile Data

·   Technical and usage Data

For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.

·   Identity Data

·   Contact Data

·   Technical and usage Data

·   Profile Data

·   Marketing and communications Data

To run promotions, competitions and/or offer additional benefits to you.

·   Identity Data

·   Contact Data

·   Profile Data

·   Interaction Data

·   Marketing and communications Data

To comply with our legal obligations or if otherwise required or authorised by law.

 

Connecting your account with other third-party services via APIs.

·   Identity Data

·   Contact Data

·   Profile Data

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

–    any purposes you consent to;

–    the primary purpose for which it is collected, i.e. for the purpose of automated biometric verification or biometric identification;

–    secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you;

–    to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and

–    if otherwise required or authorised by law.

·   Sensitive Information

Our disclosures of personal information to third parties

We may disclose personal information to:

  • our employees, contractors and/or related entities;
  • IT service providers, data storage, web-hosting and server providers such as for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we will remain responsible for their handling of your information as per our instructions;
  • professional legal advisors, bankers, auditors, our insurers and insurance brokers;
  • payment systems operators such as Stripe;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any promotions or competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • third parties to collect and process data, such as Google, Facebook and Apple; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Google Analytics: We have enabled Google Analytics Advertising Features including [Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.]. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here.  To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.  

Overseas disclosure:While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia, including but not limited to, countries in the Asia-Pacific region.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.

Storage and security: We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies: We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites: Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Personal information from social network accounts: If you connect your account with us to a social network account, such as Facebook, Google, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network.

The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.

We use the personal information we receive from the social network to create a profile for you on our Tradie Pass Platform and the Tradie Pass Mobile Application.

If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission.

Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.

Use of Twilio’s and AWS Amazon’s API Services (this section applies to personal information accessed through Twilio’s API Services)

We use Twilio’s and AWS Amazon’s Application Programming Interface (API) Service for cloud based storage to enable you to use the Services.

We limit our use of the personal information that we collect to providing or improving our Services. We do not use the personal information for any other purposes.

We only transfer the personal information to others if it is necessary to provide or improve our Services or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest based advertising.

We don’t allow humans to read the personal information unless

  • we have first received your consent to view specific messages, files or other data;
  • it is necessary for security purposes (such as investigating a bug or abuse);
  • our use is limited to internal operations and the personal information (including derivations) have been aggregated and anonymised.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with Twilio’s and AWS Amazon’s APIs.

Children: The Services are not designed for use by anyone under the age of 13 (“Child“), though we realize we may have a Child attempt to use, store, or share information or data, files, documents, etc. through the Services. We do not verify the age of our users, nor do we have any liability for verifying a user’s age. If you are a Child, please seek the permission of a parent or guardian before using the Services. If you are a parent or guardian and believe your Child is using or having access to the Services, please contact us to remove your Child’s account. We reserve the right to ask you for verification of your relationship with the Child before we honour such a request. If we discover that a Child has created account on the Services, we will immediately delete the account as soon as we discover it. We will not use the information for any purpose, and we will not disclose the information to third parties. However, as a parent/guardian of such a Child, you understand that you are legally liable for any transactions created by the Child.

Amendments: We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Tradie Pass Data Protection Officer at:

Tradie Pass Pty Ltd (ABN 18647453129)

DPO: Tradie Pass Data Protection Officer

Email: info@tradiepass.com.au

Last update: 08/09/2022

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